1-800-GOT-JUNK? Reviews

A 1-800-Got-Junk truck cut across 2 lanes of traffic and almost side swiped me today at Granville and 70th in Vancouver BC it was a case of I’m bigger than you so I don’t care. Well I had my 4 lb dogs in the car and they went smashing through the back of the car seats and almost broke their necks. Very dangerous driving, careless and rude to cut someone off like that with your dangerous driving. Me and my friend driving with me were stunned. Will make it our mission to spread the word about your terrible company with rude and inconsiderate employees causing danger to people. You should be ashamed of yourselves.

A 1-800-Got-Junk truck cut across 2 lanes of traffic and almost side swiped me today at Granville and 70th in Vancouver BC it was a case of I'm bigger than you so I don't care. Well I had my 4 lb dogs in the car and they went smashing through the back of the car seats. Very dangerous driving, careless and rude to cut someone off like that with your dangerous driving. Me and my friend driving with me were stunned. Will make it our mission to spread the word about your terrible company with rude and inconsiderate employees causing danger to people.

We got a whole lot of stuff taken away and the driver from 1 800 Got Junk was very friendly and had no trouble moving out everything quickly, even an old air conditioning unit.
We were fortunate that his truck came to our neighborhood and the driver, Gabriel, was trying to fill his truck so we were offered service for a minimal charge.
He was able to take everything we wanted to get rid of. There are very few restrictions such as gasoline and paint.

We tore down an existing built in barbeque and concrete slab. The debris was moved to our side yard. Wanting to get the debris removed quickly, we decided to call 1 800 Got Junk. They were friendly and came when they said. Those are the only two reasons that we gave them one star. There estimate was way off and they called their truck and trailer full when physics certainly would allow much more concrete to be safely added. As a consumer, we fully expect that an estimate should be somewhat close to what the company says they will do. When they declared the job done, it was no where near what they said they would do. They gave an excuse of their truck couldn't handle the weight. There was no scale used at all for a safety check. Not only did they not take near the debris that their estimate stated, they lacked equipment to do a proper job. They had a broom only and two men, one who used gloves and he other who did not. If you haul concrete pieces, you need gloves, shovels and wheelbarrows and a ramp to get it in your truck. These men scooped up handfuls of concrete pieces by hand and walked it to the truck and threw it in. They were at our house for an hour and 15 minutes. It seemed as though they had it in their minds that they would scoop concrete pieces for an hour, call the truck full, and charge us a ridiculous amount of money for very little debris moved. We stated that we were going to give them a poor review after talking to them about not being close to their estimate. However, no one really seemed to be upset over being given a poor review. We know they are just the workers but we felt this was a sign of a poorly run company. We are very disappointed and do not want anyone else to be misled and overcharged. So now we are back to renting a trailer from a big box store and doing the rest of the work by ourselves. We should have done that to begin with!

This company has ubiquitous ads and bills themself as ecologically forward because they recycle or donate items. They had two trucks, one for "junk" and one for "donations," but they only thing they were interested in donating were large pieces of furniture. Everything else was trashed, small items which an organization like Goodwill could make use of. I know that it shouldn't matter that some of these items were family heirlooms, but I had to leave the house because of the sound of things breaking when they literally threw the items out the window into their truck. Estimates they give are subject to change because it depends on how many trucks they have to fill. I was not able to leave a review on their site and the only ones they posted were positive.

They were at my mom's retirement facility within an hour of calling. Communication was excellent. Very courteous and got the job done efficiently. We were all very happy with the response time and the professionalism. Would highly recommend Got-Junk

Just awful, poor customer service, poor work ethic, deceptive billing practices. NEVER use got junk ... EVER.

They came and began to fill the truck than told me they could not continue due to bugs; even the items in the yard that had been left there they did not take. But charged me for a partial truck. When they came back they said the truck was full but when I checked it did not look full to me. It cost me $1,000.00 and they took very little and it seem to be a struggle to get them to do the job they advertised. What a waste of money.

We have used this company twice in the past month. Hands down they are the best. Thank you so much Dwayne and Mo for great service and for hauling all our junk.(big and small) Not to mention that you guys were fast and knew what you were doing. Thanks!!

I called and spoke with a gentlemen in regards to their service. He quoted me two different prices. One price was for this. The other was if the total of the items were less than1/8 of the truck. He was a total bully. I told him we only wanted to check price. I can have someone at your house today to give you an estimate. I told him no. We were only checking price. If you wait any longer I can not promise service today. I again told him that was fine-we were only checking. I told him I would call back. Do not waste your time with this bully of a company. I found someone in my neighbor and for half the price that they quoted me.

I am moving out of my home and just had piles of junk and trash that needed addressing. Corey and Josh got here and were amazing, they went room to room in my home removing broken furniture, trash, and other things and did it with such a great attitude. I use 1800 got junk all the time and am never dissapointed, but this team really went above an beyond!

This company is terrible. They give you one price over the phone, when the truck arrive the prices triples. Poor customer service, trying to work something out with the company, to have a few items removed from my garage, the lady was very rude and then hang up on me, this is so unprofessional. DO NOT USE THIS COMPANY